Returns & Refunds

Every Tuesday at Five piece is made to order and personalized by hand in our studio, which makes each one truly one-of-a-kind.

Personalized & custom items are final sale

Because your item is embroidered or customized specifically for you, all personalized and made-to-order pieces are final sale — we're unable to accept returns or exchanges on custom items, as we can't restock a one-of-a-kind creation. We appreciate your understanding.

Damaged, defective, or incorrect orders

We stand fully behind our work. If your order arrives damaged or defective, or you received the wrong item, we'll make it right. Email hello@cafetuesday.com within 3 days of receiving your order with your order number and a photo of the issue, and we'll arrange a replacement or refund. Because this window begins when your order is delivered, it will never expire before you receive your item.

How to reach us about an order

Email hello@cafetuesday.com with your order number (and a photo for damaged or incorrect items) and we'll respond with next steps.

Changes & cancellations

Since we begin personalizing your order quickly, please email within 24 hours of ordering to change or cancel. Once production has started, we're unable to make changes.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the error was ours.