Returns & Refunds
Our Policy
Return Window: 30 days from the date you receive your order (standard items only)
What qualifies for return:
- Standard apparel with defects or print quality issues
- Items that arrive damaged
- Items that don't match the product description
What does NOT qualify:
- Custom embroidered or personalized items (due to their custom nature)
- Items ordered as-is (sizing, fit, color choices)
- Items that have been worn, washed, or altered
- Orders placed more than 30 days ago
How to Request a Return
- Email us at hello@tuesdayatfive.com with your order number
- Include photos if there's a defect or damage
- We'll review within 2 business days and send you return shipping instructions
Refund Timeline
- Approval: 2 business days after we receive your request
- After shipment: Once we receive your return, we process the refund within 5-7 business days
- To your account: 3-5 business days (depending on your bank)
Total timeline: 10-17 business days from approval to refund
Exchanges
If you'd prefer an exchange instead of a refund, we'll ship your replacement right away—no return shipping needed.
Note: Custom embroidered items are not eligible for returns due to their personalized nature. However, if there's a quality defect in production, we'll work with you on an exchange or partial credit toward a future order.
Questions?
Reach out anytime:
- Email: hello@tuesdayatfive.com
- Response time: 24 hours (Mon-Fri)
We're here to make sure you're happy with your order.